Organizations face rising costs and new challenges every day. Lean Six Sigma provides a competitive advantage in the following ways:
- Streamlining processes results in improved customer experience and increased loyalty
- Developing more efficient process flows drives higher bottom-line results
- Switching from defect detection to defect prevention reduces costs and removes waste
- Standardizing processes helps your company to pivot to everyday challenges
- Decreasing lead times increases capacity and profitability
- Engaging employees in the effort improves morale and accelerates people development
Select and prioritize projects and processes that can benefit from by Lean Six Sigma strategies to produce a return on investment without requiring additional capital investment. Then, you can define, measure, analyze, improve and control processes to solve problems in service delivery.
Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce variations and make data-driven decisions.
By using Lean management techniques and analyzing process flow to minimize delays, you can simplify operations and speed up service delivery. In reducing complexity in service delivery, you also decrease costs, time spent and waste. By reducing variation, you can meet critical to quality requirements.